Service Lapse
I cannot tolerate service lapses as it means somewhere along the line, something has gone wrong. It’s either the management who has not put in enough checks and measures, or the downline who has not followed the procedures properly. Either way, someone’s ass needs to be kicked. And kick I did.
Not wanting to sound too over the top, I wrote this.
“Being a loyal customer of XYZ company for many years, I have come to appreciate the good products and prompt delivery. Kudos. However, my faith was misplaced today when the delivery was overlooked and only 1 item (out of 3) was delivered. I’m not sure if the packers forgot to pack or the delivery person didn’t deliver in full.”
I could have been harsher but people are human beings. And human beings do make mistakes.
Just hope they will get their act together and deliver me the two missing items tomorrow or latest by Wed.
It was only when I got home and checked the items did I realise something amiss. Well, I think it must also be a good lesson for Mum who got a fright of her life. She took for granted that everything was sent. She didn’t bother to check the items delivered with the order list.
It’s like bringing your four kids to the playground and coming home with only two of them. By the time you discover two of them missing, it is already too late. Lesson learnt for everyone.
